Traditional IT support operates on a break/fix model, at Innov8 we have invested in moving away from traditional methods of support which focus on fixing issues once they have occurred. As part of our Premier Support we offer a different solution, pro-actively monitoring your IT systems to detect issues before they become a problem; our main focus is system uptime and business continuity.
With Premier Support if you do detect an issue, our in-house Helpdesk is available for you to call and our expert team will work to resolve your case until you are satisfied with the solution. In addition to this you can access Knowledgebase articles as well as log, track and close a support case via our Customer Portal. In extreme cases we also have the ability to deploy an engineer or analyst to site, ensuring that we are there for you, when you need us the most.