Avaya's software solutions effectively compliment their hardware solutions to give to maximum visibility and control over you phone systems.
Phone Manager
The Phone Manager application offers control of the telephone terminal from the users' PC. Phone Manager is available in three versions:
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Phone Manager Lite
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Phone Manager Pro
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Phone Manager PC Softphone (VoIP mode).
For Phone Manager Lite and Phone Manager Pro, this is similar to the PC-based IP Soft-phone except that the conversation actually takes place via a standard telephone terminal rather than the PC's soundcard. The Phone Manager PC Softphone adds PC-based telephony via a sound card or USB headset/handset to the product.
o Enhances productivity
o Supports more effective call handling—increasing customer satisfaction
o Save money—combine Phone Manager applications with entry-level phones
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PC Softphone supports mobile, traveling workers. Lowers long-distance costs. Makes it easier for travelers to stay in touch with co-workers and customers
Features:
Caller ID/Name Presentation - CLI/ANI is presented as standard so you can see who is calling you before you even answer. Call History -
Phone Manager's call history keeps a record of all your received, outgoing and missed calls. Desktop PC Telephony controls -
Phone Manager offers telephony buttons to activate standard functions such as Answer, Transfer, Hold, Account codes and Conference so you do not need to remember any specific feature codes.
IP Office Soft Console
Avaya's operator console IP Office SoftConsole has been specifically designed to benefit businesses through improved operator service.
Deployment of the IP Office SoftConsole provides the operator with the correct information to prioritize call handling and give the appropriate response to the caller. At the same time, the operator can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a professional manner, enhancing the image of the company.
Benefits in brief
o Simple point and click access to commonly used communications features
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Enhances productivity
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Supports more effective call handling—increasing customer satisfaction
If you would like more information regarding your telephone options then please contact us directly on:
(+44) (0)161 975 1600 (Ireland: (+353) 21 429 9123). If you would like to send us a query you can do this on our contact us page here.
