Job Description

The ideal candidate will be responsible for troubleshooting customer Sage software queries and offer first-line software support. You will support our customer's business by acting as a liaison between the customer and internal teams, as well as applying your knowledge and skills to identify a timely fix. An ability to work methodically and timely with complex business systems would make you an ideal candidate.

 

Responsibilities

  • Ensure support calls, emails and portal cases are answered within KPI timeframes, triaged, diagnosed and where possible resolved.
  • Escalate support issues accordingly to ensure a satisfactory outcome.
  • Log and update records on the company CRM system.
  • Provide support using remote access systems following security protocol to establish exact problems and enact fixes.
  • Carry out reasonable requests in-line with the job role.

 

Skills

  • Competent and existing knowledge of Sage 200 software
  • Competent and existing knowledge of SQL Databases
  • Strong communication skills
  • Ability to work independently and in a team

 

Reporting to: Customer Services Manager

 

Application deadline: 25/08/2020

Expected start date: 07/09/2020

Job Types: Full-time, Permanent

 

COVID-19 considerations:

We have office temperature checks, social distancing practices and hand-sanitiser throughout the building. All employees have also been issued with a personal PPE pack.

 

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Innov8 is a leading provider of software and IT infrastructure for businesses throughout the UK.

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