We know that when you have a Support query, time is of the essence. That is why we want to make it as quick and straightforward as possible for you to communicate Support cases with us.
For many years, we have had the Innov8 Portal as the online method of operation and increasingly as technology has evolved the capability of the Portal means that it is THE quickest and most effective way to log and update cases.
We still take cases and your updates to cases over the phone and email, however as you can see below, cases logged via the Portal go straight into the Support Advisor queue and additional communications also immediately update the Advisor, without any manual step in the process, where inevitable time-delays occur.
Getting set up on the Portal is easy, just request access here.
Take a look...
