Innov8 Technology is an award-winning provider of business software and IT throughout the UK. We are a Platinum Elite Sage Business Partner and Developer with over 25 years of experience working with solutions such as: Sage 200, Sage Intacct, Warehouse Management & more
In 2020, we were recognised by Sage as their Customer Success Partner of the Year - have a look at the other awards that we have been recognised for.
Innov8’s commitment to supplying high quality solutions to customer specific requirements, originally led to the creation of our very own innRange of software. These feature rich, purpose built applications are perfect for those businesses that have needs beyond the capabilities of mainstream software.
innware is the complete warehousing solution that enables you to track and monitor your stock from the point of raising the purchase order, through goods in, picking and despatch.
Introducing innvan, the flexible mobile sales/route accounting solution designed to grow with your business. Capable of running entirely independently or integrating directly with your ERP application.
innview is the web-based reporting environment that gives you total control and flexibility over your invaluable business information.
innpoint is the PC based EPOS solution offering a wide range of features, excellent back office compatibility and an easy to use interface including full barcode and scanning capability.
Innov8 has a proven track record of providing high business value / low risk solutions to small, medium and large enterprise customers.
Sage 200 installations
20+ years experience
Support Staff
Rubax Lifts are one of the UK’s largest independent lift companies providing lift engineering services and solutions nationwide since 1980. Operating from a number of offices around the UK, they have the expertise to offer the products and services that can be tailored to meet client needs. Rubax engineers throughout the UK, are ready to respond 24/7 - 365.
Executive Summary
Rubax Lifts as a well established business, looking to go on and compete with bigger businesses needed to face their business data-related challenges head-on. By integrating their separate business systems, they would become more responsive and communicative to customers, save time on reporting and have a stable business system to grow with them. Find out how Innov8 helped them with this...
Solution Challenges
To allow the company to compete effectively, Rubax Lifts identified open communication and transparency on service delivery as an important customer requirement they wished to improve.
Additionally being able to report more effectively was key. As this would:
In terms of the reporting/analytic tools, affordability was a major consideration, as many analytics and BI tools are commonly seen as being unaffordable. Having undertaken a review of the requirements, Panintelligence alongside their Sage 200 system was seen as a great fit.
The Implementation
Panintelligence dashboards connect multiple databases together, allowing Rubax Lifts to report on various data sources simultaneously and display that data in real time, on desktop and mobile devices. By taking the front-office system database and their Sage 200 back-office system data, immediately with Panintelligence, several of their data challenges were overcome.
Then with user access rights in place to control which users can access what data, their customers could access the granted data-set, taking customer service transparency to a new level.
Results
Rubax Lifts increased customer satisfaction by offering their customers greater transparency and allowing them access to real-time data on the go. The dashboards are now used in meetings and are commonplace in the information exchange between Rubax and their customers, improving communication and eliminating delays associated with previous manual reporting methods.
“The dashboards give us a tool which we can share with customers to increase transparency and trust, as well as demonstrate service levels. This allowed us to compete with much bigger players. Panintelligence with Sage also was a very cost-effective solution.” Gareth Jones, Financial Controller
Innov8 is a leading provider of software and IT infrastructure for businesses throughout the UK.
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