They needed central visibility of their national operation, as the multiple and remote sites meant they were running the business inefficiently, with disjointed processes. Bobby’s recognised the need to have integrated van sales system allowing them to link the sites together.2
The solution required needed to be comprehensive and incorporated into their accounts system (Sage 50 initially and latterly Sage 200). Innov8’s Innvan solution has enabled them to do exactly that and it is core to the business operations now - having recently deployed the new Innvan tablet app.
With the company experiencing significant growth, it became apparent that its existing Sage Line 50 solution was no longer adequate to meet the increasing demands of business. So stage one of the operation was to upgrade the Financials to Sage 200. Once this was achieved, the company then turned its attention to the significant problem of an ever increasing number of orders to be despatched.
Company Secretary Tracy Callaghan explains “After the hundreds of weekend orders had been manually entered, it often took seven members of staff including three Directors to clear the backlog and often we would not achieve this until midday Tuesday”
So a two pronged solution was devised, firstly using *VMS ADS platform which is a hand-held barcode despatching system linked to several main carriers which was specifically designed to the needs of the of their warehouse team. Their system, auto despatched the goods within Sage 200, notified the client via email, produced the various labels for different carriers and uploaded the data to their transport systems. The second element was the implementation of VMS’s VeCommerce module to auto populate their website with stock data and then auto import all orders placed. Most of the benefits achieved are around saving time, efficiency and generating more accuracy.
*VMS is Viking Management Systems Ltd which are now part of The Innov8 Technology Group.
The order processing has improved dramatically and with half the staff they used to have. Weekend orders are now cleared before 10.00 on the Monday morning and most orders are now despatched the same day, with only three warehouse staff.
The rapid growth of the company meant that their existing finance application could no longer cope with the demands being placed on it. After an in depth research of the market and full review of replacement solutions, YSSC concluded that Sage 200 would provide be the perfect solution.
A Sage 200 system complete with hand-held barcode despatching system, designed specifically to meet the needs of their warehousing team.
Most of the benefits are based around saving time, and generating more accuracy. The bespoke card processing system allows credit card payments to be taken over the phone, and processed at a users desk. No longer do they have to take the details, walk to a centrally placed PDQ machine, then process the payment. Greater picking accuracy has been ensured due to the hand-held scanning solution that was designed with great input from YSSC at all stages. From attaining these benefits, YSSC have been able to streamline their working processes to enable a smoother, more efficient workflow. Thus providing better customer service, and, as a result, greater turnover.
To allow the company to compete effectively, Rubax Lifts identified open communication and complete transparency on service delivery as important customer requirements they needed to meet.
In terms of the tools they were assessing, affordability was a key factor, as many analytics and BI tools are still commonly seen as being out of reach for companies of their size. So innov8 recommended Panintelligence as an affordable solution for the SME market, which made it a perfect fit.
The things they wanted to achieve from a solution such as Panintelligence were:
The BI and Analytics solution to Rubax Lifts’ problems
Panintelligence Dashboards allowed Rubax Lifts to connect to various data sources and display that data in real time, on desktop and mobile devices.
With user access rights in place to control which users can access what data, their customers could all access a central database, but only see the data that is relevant to them.
Rubax Lifts increased customer satisfaction by offering their customers greater transparency and allowing them access to real-time data on the go.
Dashboards could be used in progress meetings and became a common language between Rubax and their customers, which improved communication and removed the delays associated with their previous manual reporting methods.
Innov8 is a leading provider of software and IT infrastructure for businesses throughout the UK.Enquire