Premier Plus

Premier Plus is our most comprehensive level of support, providing customers with all the benefits of Premier and much more!

In our experience, this level of support works particularly well for businesses where there is little or no IT expertise onsite. We will pro-actively monitor all key elements of your IT system, which means you can focus on running your business.

See below for what is covered with Premier Plus Support...

Compare Premier vs Premier Plus Support

Premier Plus Support Includes

Everything included in Premier Support

All the great features of Premier Support is included with Premier Plus, as well as a range of additional services.

BaaS (Back-up as a Service)

All our customers are entitled to receive 5GB of online back-up for free, with Premier Plus you get more BaaS storage upto 10GB with free set up.

User Account Management

As users leave the company, new employees start or existing employees require different access privileges to the systems – our helpdesk will ensure these changes are made for you.

End User Patch Management

In addition to Server Patch Management, we also monitor and manage end user devices to ensure continued stability and security for your users. Innov8 will ensure any relevant or necessary software updates and service packs are applied with minimum business disruption.

Mobile Solutions

We are able to implement mobile integration to MS Exchange and O365 systems for two way communications of email, calendars and contacts, using either Windows or Android-based handsets, subject to availability of an SSL certificate.

Performance Review

We can provide an overview of your support usage, this information can be used to review our support performance against SLA’s, as well as to identify areas that may need attention.

Back-up Monitoring

Using the Innov8 support agent, our technicians will monitor the backup procedures and pro-actively address any issues without the customer’s involvement.

Asset Management

We can provide a full audit of network devices and software ensuring that you are fully compliant and legal.

Award Winning Support

As part of our ongoing dedication, supporting our customers to ensure their success, we won Sage Customer Success Partner of the Year - 2020.

Contact us to find out more

Innov8 is a leading provider of software and IT infrastructure for businesses throughout the UK.

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