Premier

Most standard support contracts traditionally offer a “Break-Fix” service, these work best for businesses that have some IT capabilities onsite, requiring the assistance and back-up of trained technicians as and when necessary.

However, Premier support will not only provide this service but also enable certain elements of your system to be pro-actively monitored, meaning some issues will be prevented from ever happening at all.

See below for what is covered with Premier Support...

Compare Premier vs Premier Plus Support

Premier Support Includes

Telephone & Remote Support

Unlimited access to our dedicated helpdesk between the hours of 9am to 5.30pm daily.

Web Portal

Unlimited access to the customer support portal 24x7x365, where new cases can be logged and the status of existing cases can be checked.

Disk Space Monitoring

We will monitor disk capacity and available space, by ensuring early visibility of any potential disk space issues we are able to take steps to avoid associated problems before they happen.

Server Patch Management

Software vendors frequently release operating updates/service packs to ensure continued stability and security of your system. We will make sure these are applied with minimum business disruption.

Licence Manager

Enables the management of all your system’s licence strings to maintain undisrupted continuation of service.

Award Winning Support

As part of our ongoing dedication, supporting our customers to ensure their success, we won Sage Customer Success Partner of the Year - 2020.

Contact us to find out more

Innov8 is a leading provider of software and IT infrastructure for businesses throughout the UK.

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