Sage 200 Consultant

Job Description

The ideal candidate will be responsible for implementing Sage software solutions, namely Sage 200 and related add-on software. You will support our customer's business by acting as a liaison between the customer and internal teams during implementation, applying your knowledge and skills to translate business scenarios and workflow into useful software solutions. An ability to work methodically and timely with complex business systems would make you an ideal candidate.

 

Responsibilities

  • Ensure solutions are professionally installed, both on-site and remotely, operating within the project scope and within agreed timeframes, with a can-do, hands-on approach where possible.
  • Escalate any project issues accordingly to ensure a satisfactory outcome.
  • Prepare project documentation, log timesheets and update records on the company CRM system.
  • Provide training and go-live support for customer projects.
  • Carry out reasonable requests in-line with the job role.

 

Skills

  • Competent and existing knowledge of Sage 200 software
  • Competent and existing knowledge of SQL Databases
  • Strong communication skills
  • Ability to work independently and in a team

 

Reporting to: Project's Manager

 

Application deadline: 17/12/2021

Job Types: Full-time, Permanent

 

button

 

Support Engineer (Helpdesk)

Job Description

The ideal candidate will be responsible for troubleshooting customer Technical queries and offer first-line technical support. You will support our customer's business by acting as a liaison between the customer and internal teams, as well as applying your knowledge and skills to identify a timely fix. An ability to work methodically and timely with complex business systems would make you an ideal candidate.

 

Responsibilities

  • Ensure support calls, emails and portal cases are answered within KPI timeframes, triaged, diagnosed and where possible resolved.
  • Escalate support issues accordingly to ensure a satisfactory outcome.
  • Log and update records on the company CRM system.
  • Provide support using remote access systems following security protocol to establish exact problems and enact fixes.
  • Carry out reasonable requests in-line with the job role.

 

Skills

  • Competent and existing knowledge of VMware, Hyper-V, O365, Veeam, Citrix / RDS,  AD, Windows, etc. Plus anti-virus/malware such as WatchGuard and Sophos Security.
  • Strong communication skills.
  • Ability to work independently and in a team.

 

Reporting to: Head of Customer Services

 

Application deadline: 17/12/2021

Job Types: Full-time, Permanent

 

button

 

Contact us to find out more

Innov8 is a leading provider of software and IT infrastructure for businesses throughout the UK.

Enquire