If you have a query in relation to your domain, please contact us by email: email@example.com
We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us with as much detail about the abuse. We will investigate your complaint immediately.
At Innov8 we like to think we get it right all the time, every time. The truth is everyone gets it wrong from time to time. We can only improve our services with valid feedback from you, our customers.
If you wish to make a complaint about a service you have received, please email us at firstname.lastname@example.org including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.
If you’re not happy with the initial outcome of your complaint, then please feel free to escalate your issue to Nominet (the .uk registry) here.
Innov8 Technology charge £25 per domain annually for your domain name registration and maintenance.
All domains are renewed on an annual basis. Your domain is renewed automatically and we will send out a renewal invoice 30 days before expiry. We will send the renewal invoice and letter as part of our standard renewals process to the address on account, it is the registrant's responsibility to make sure their contact details are up to date.
If you do not wish to renew a domain please make sure you contact us a minimum of 90 days before your domain expires by contacting us directly.
If you cancel your domain, we will not renew it and you will have all domain services we provide suspended. You will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. Innov8 Technology will not guarantee the renewal of a domain name at this point.
N.B. Renewal of a domain name is subject to the registrars and the registries terms and conditions (a copy of Nominet T&C’s can be found here)
Contract termination and transfers
Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled, Innov8 Technology will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that termination of the agreement for any reason will result in Innov8 Technology ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mailboxes.